State Farm® Insurance Agent Paul Roca
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barbara Nielsen
March 28, 2025
5
out of
5
rating by Barbara Nielsen
"Paul Roca and everyone in this State Farm office always go the extra mile to take care of their clients in the most professional and friendly manner. It is a pleasure to do business with them."
Daniel K
March 28, 2025
5
out of
5
rating by Daniel K
"I have been a customer for over 20 years and Paul and his team are the best. Thank you Jasmin for taking such good care of us!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
eduardo martinez
March 26, 2025
1
out of
5
rating by eduardo martinez
"This agency used to be one of the finest. Received a call that our insurance would not be renewed. The young lady that called offered no solutions and needs training in customer service. I called state farm and appealed. We were still cancelled. I requested to talk to Mr Roca which has t returned my phone home call. 30 years ago when we trusted him as a new agent he was more responsive. I would have given him zero stars. Poor customer service. The lack of attention to detail is alarming."
We responded:
"Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback and understand how frustrating it can be to experience a cancellation of your insurance policy. I would like to clarify that the decision to cancel policies is not made lightly and is a result of significant claims activity over the past two years. These decisions are determined by our main office and are aimed at ensuring the sustainability of our services for all clients. I assure you that our team is committed to doing everything possible to save our clients from such situations, and we understand the impact this has on you. I regret to hear about your experience with our customer service. We strive to provide the highest level of support, and I apologize that we fell short in your case. I will ensure that your feedback regarding the call you received is addressed with our staff, as we are committed to continuous improvement in our customer interactions. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to me directly."
KELLI NICHOLAS
March 21, 2025
5
out of
5
rating by KELLI NICHOLAS
"Very kind and professional! Quick and helpful too!! Thank you!"
We responded:
"Dear Kelli, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our team kind, professional, and helpful. Your satisfaction is our top priority, and it’s great to know we could assist you quickly. We appreciate your support and look forward to serving you again in the future!"
Marie Bussinger
March 19, 2025
5
out of
5
rating by Marie Bussinger
"Staff is very responsive and the property itself is beautifully maintained. It shows pride in business and respect for clients. So many venues place landscaping then leave it to neglect."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Juan Pablo Lemos
March 18, 2025
5
out of
5
rating by Juan Pablo Lemos
"Llevo aproximadamente 7 años siendo cliente de esta agencia y la experiencia siempre ha sido excelente. Hoy, como siempre, el servicio fue rápido y eficiente. Roberto y Yanaira me atendieron de manera increíble, con mucha amabilidad y disposición para ayudar en todo lo posible. Se nota que realmente se preocupan por sus clientes. Sin duda, es un equipo en el que se puede confiar. ¡Totalmente recomendados!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ivonne Fernandez Collazo
March 17, 2025
5
out of
5
rating by Ivonne Fernandez Collazo
"Paul, I have been with you for over 30 years. Your office deserves a 10 star review if it was available. I should've written you a review before but better late than never. I cannot write you this review without telling you that there is no one in your office line Peter! I have lost count through-out the year of how many calls I have made to him. He is amazing. His dedication and willingness to go above and beyond to help. He has always found a way to help and always with with a smile. He is patient and caring. I live in Broward county, while your office in West Palm, but this has never been an issue. One phone call to Peter is all it takes. Having someone like Peter in representing your office speaks volumes about the quality of service you provide. When all else fails, I call him. If anyone is looking for a Statefarm Agent who cares, regardless of where you live, Paul Roca is at the top. Ask for Peter, you will see how great he is."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kaleb Martin
March 14, 2025
5
out of
5
rating by Kaleb Martin
"⭐⭐⭐⭐⭐ I had an amazing experience with Milagros Rossi at State Farm. They were incredibly respectful, professional, and truly went above and beyond to help me. Their knowledge and patience made the entire process smooth and stress-free. Honestly, people like them deserve to be paid more for the outstanding service they provide. Highly recommend reaching out to them if you need anything insurance-related!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Marlen Barrera
March 14, 2025
5
out of
5
rating by Marlen Barrera
"Hola,ayer día 13 ,la Srta Yanaida m atendió muy contéstenme, y fue capaz de ayudarme con mucha eficacia, sobre el tema q m llevo a llamar.Realmenterecomiendo el servicio d S/Farmer,x ser preocupado x sus clientes.Gracias mil."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
myriam vargas
March 13, 2025
5
out of
5
rating by myriam vargas
"Excelentes servicio la niña que atiende el teléfono es muy amable y en general el personal son muy profesionales"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Elvira valle
March 7, 2025
5
out of
5
rating by Elvira valle
"Muy buen servicio 👍"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Connie Corbin
March 6, 2025
5
out of
5
rating by Connie Corbin
"Yanaira was the best, so professional, helpful and knowledgeable. Very satisfying service today"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Nelson Pino
March 5, 2025
5
out of
5
rating by Nelson Pino
"Very professional"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jacob Perez
March 4, 2025
5
out of
5
rating by Jacob Perez
"Yanaira than you so much for your kindness & help!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Miriam Lopez
March 3, 2025
5
out of
5
rating by Miriam Lopez
"Thank you 🙏🏻 Yanaira for all your help. Very happy with the service. I have been with Paul Roca for almost, if not 30yrs., and I have never been disappointed with his or his team services. They are very supportive and very professional at what they do."
We responded:
"Thank you for allowing us to be your good neighbor!!! We are here for all your insurance needs. "
Luis Trinidad
February 28, 2025
5
out of
5
rating by Luis Trinidad
"I HAVE BEEN a client of Paul Roca Statefarm for many years, they have always been extremely helpful and always took care of my insurance needs."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Paul Roca State Farm over the years. Your trust and support mean the world to us, and we're always here to help with any of your insurance needs. If you ever have questions or need assistance, don’t hesitate to reach out. We look forward to continuing to serve you!"
C C Plates
February 26, 2025
4
out of
5
rating by C C Plates
"The receptionist was very helpful in setting up the app and device for the discounts. Gratefully I didn't try on my own...I just would not know what to do, and I'm more than tech savvy...BUT I want the discounts, so yeah!"
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."
Yoania Paneca
February 25, 2025
5
out of
5
rating by Yoania Paneca
"Robert is just the best of the best gives me so much peace of mind he is just so nice and understanding. Will go above and beyond for his clients and his team is also impressive they are all super nice and professional. Recommend them 100 % !!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
David Zepeda
February 19, 2025
5
out of
5
rating by David Zepeda
"Millie is the best she solve all the issues that I have thank you Millie te agradesco mucho mucho gracias 👍🏻🙏"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Maurizio Venturi
February 7, 2025
5
out of
5
rating by Maurizio Venturi
"This morning I went to this agency, finding cordiality and professionalism. To change my 🛻car insurance from another one I had (I won't say the name for correctness). But, with State Farm I saved money compared to the previous company. I strongly recommend everyone 🫵🏻😉to contact them. Thank you so much; Milagros Rossi Sanchez, for your professionalism. As I thank Paul Roca, for having sent me the good quote by letter📝. ⭐️⭐️⭐️⭐️⭐️😎👌"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Anderson Ferreira
February 4, 2025
5
out of
5
rating by Anderson Ferreira
"I want to thank Peter Baez for going the extra mile, above and beyond in getting me a couple different quotes when I was looking into buying a new car. He was able to break down my whole policy from my current vehicle to a new vehicle I was looking into. Paul Roca and his team are the premier agency in this area, in my opinion. He is a highly skilled and knowledgeable agent and a true professional. I would highly recommend this agency."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Joe Estevez
January 31, 2025
5
out of
5
rating by Joe Estevez
"Milagros was great helping me today. Highly recommend to anybody looking for an amazing insurance agent."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Milagros provided you with exceptional service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
Joseph Chbeir
January 30, 2025
5
out of
5
rating by Joseph Chbeir
"Peter game me exceptional service. I highly recommend asking for him. I had some difficulties with this agency and was going to switch but will stay because of Peter."
We responded:
"Thank you so much for taking the time to leave us a 5-star review on Google! We greatly appreciate your kind words and support. It's our constant endeavor to provide excellent service, and we're thrilled to hear that you had a positive experience with us. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!"
Jacob Ortiz
January 29, 2025
5
out of
5
rating by Jacob Ortiz
"Millie helped me save on a great discount! Excellent customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
maureensmagic1
January 27, 2025
5
out of
5
rating by maureensmagic1
"Jasmine, she is always willing, helpful and knowledgeable my family love dealing with her. She is a great asset to your company"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"