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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erik Cartagena

November 12, 2024

5  out of  5
rating by Erik Cartagena
"Robert Roca and the State Farm team are exceptional. I have been with State Farm since 2007 and have always had great customer support and service. Any questions or concerns my wife and I have had, is always addressed in a timely manner. Robert Roca in particular goes above and beyond and is a great asset to the company. They are subject matter experts when it comes to auto, home and life insurance. Thank you again team."
We responded:
"Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty to State Farm since 2007. It's fantastic to hear that you and your wife have consistently received great support and service from our team. We're especially glad to know that Robert Roca has made a positive impact on your experience. Your kind words motivate us to continue providing exceptional service. If you ever have any more questions or need assistance, don't hesitate to reach out. Thank you again for being a valued customer!"
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Joshua Tomlinson

November 4, 2024

5  out of  5
rating by Joshua Tomlinson
"I know that sometimes dealing with insurance can be difficult but I’ve never found that to be the case here! Dealing with Jasmine has been extremely easy and I get all of my questions answered in a way I can understand! Thank you Jasmine for being the best agent around!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Jasmine. She truly goes above and beyond to ensure our clients feel supported and informed. We appreciate your trust in us and are here to help whenever you need assistance. Thanks again for the wonderful review!"
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Joe Trenga

October 30, 2024

1  out of  5
rating by Joe Trenga
"We lost $800 due to the Paul Rocca's office staff, and where charged multiple times after cancelation of a policy, which State Farm blames on this unprofessional staff. Calls are never returned, multiple attempts where made, with office visits. We have used State Farm for years, and where assigned Paul Rocca when our agent retired. I suggest you use any other agent than this office, due to the horrible treatment we received."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you experienced during the cancellation process. We strive to communicate clearly with our customers, and we regret if our instructions regarding the signed cancellation form were not conveyed effectively. As stated in our policy, we require the signed form to process cancellations, and refunds are issued from the date the cancellation forms are received. We appreciate your understanding in this matter "
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Susan Savina

October 18, 2024

5  out of  5
rating by Susan Savina
"I've always been treated with courtesy and kindness by the employees here. Ashley is wonderful to work with. They all are. I would definitely recommend this particular insurance agency if you're seeking one in the area. Exceptional service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you’ve had such positive experiences with our team, especially with Ashley. Your recommendation means the world to us, and we’re committed to providing exceptional service to all our clients. If you need anything in the future, don’t hesitate to reach out!"
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Mike Richard

October 2, 2024

5  out of  5
rating by Mike Richard
"Jasmin and Robert at Roca State Farm have been great and efficient in making the necessary summertime changes to new carriers on our home and auto insurance policies. Excellent coverage, decent rates, and maximum discounts on both, giving us greater peace of mind in navigating Florida’s complex insurance system. Thanks!"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that Jasmin and Robert at Roca State Farm have provided you with excellent service and efficiency in making the necessary summertime changes to your home and auto insurance policies. It's fantastic to know that you are satisfied with the coverage, rates, and maximum discounts, which have given you greater peace of mind while navigating Florida's complex insurance system. We appreciate your trust in us and are glad to have been able to assist you. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are always here to help! Thank you once again for your kind words and for choosing Roca State Farm"
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Franklin X Collado

September 18, 2024

5  out of  5
rating by Franklin X Collado
"Peter Baez Is the best agent in this office hands down. He has not only been helping me but my parents, brother, and dozens of family members for decades, but has created a bond, that has left me feeling like I would never go to anyone else. If he ever left this office I would go wherever he goes; he’s that great! Only problem is what will I do when he retires? Paul better count his blessings and include Peter because he’s one of them. I thank the lord that he has Peter working in this office because to me he is a blessing. If you want good insurance done right, and to know you can just make a call and get anything you need. Call Paul Roca State Farm and ask for Peter Baez you’re welcome! Give this man a raise Paul! He deserves it!"
We responded:
"Thank you so much for your glowing review and kind words about Peter Baez! We are thrilled to hear about the exceptional service Peter has provided to you and your family over the years. Your loyalty and trust mean the world to us. Peter truly is a cornerstone of our team, and we're grateful to have him. We understand your concern about the future, but rest assured, we are committed to maintaining the high standards of service you’ve come to expect, no matter what. We'll definitely pass along your kind words to Peter and Paul. Your feedback is invaluable, and we appreciate you taking the time to share it. Thank you again for your heartfelt review and for being a valued member of the Paul Roca State Farm family! "
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Alishia Felix

September 17, 2024

5  out of  5
rating by Alishia Felix
"Absolutely the best insurance company I've ever been too. The agent's and staff are amazing. Come see them! Thank you guys for everything."
We responded:
"Dear Alishia, Thank you so much for your amazing 5-star Google review! We are thrilled to hear that you consider our insurance company to be the best you've ever been to. Our team of agents and staff work hard to provide exceptional service, and it's wonderful to know that their efforts are appreciated. We would be more than happy to assist anyone who is looking for insurance. So, if you have any friends or family in need, please don't hesitate to send them our way. We'll ensure they receive the same level of care and support that you experienced. Once again, thank you for your kind words and for choosing us as your insurance provider. We truly value your business and look forward to serving you in the future."
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loulou Moise

August 27, 2024

5  out of  5
rating by loulou Moise
"They very friendly and fast"
We responded:
"Thank you for the wonderful review. We are here to help please call us with any questions or concerns. Thank you !!! "
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Djuvens Souverain

August 15, 2024

5  out of  5
rating by Djuvens Souverain
"Nice staff clean areas best place to be"
We responded:
"Thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our staff to be nice and the areas to be clean. Providing a welcoming and hygienic environment is a top priority for us, and we are glad to know that we have met your expectations. We appreciate your kind words and are glad that you consider us the best place to be. We strive to create an enjoyable experience for all our visitors, and your feedback motivates us to keep up the excellent work. Thank you for choosing us, and we look forward to serving you again in the future!"
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Humberto Guerra

August 6, 2024

5  out of  5
rating by Humberto Guerra
"I highly recommend this office to everyone. The staff is very professional and always look for the best protection for you. Many thanks to Robert and Paul, you guys are amazing."
We responded:
"Thank you so much for your glowing 5-star review! We truly appreciate your recommendation and kind words. Our team at the office takes great pride in providing professional and personalized service to ensure the best protection for our clients. We will make sure to pass along your appreciation to Robert and Paul, who are indeed amazing. If you ever need anything else, please don't hesitate to reach out. Many thanks again!"
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Olivia Bergert

July 31, 2024

5  out of  5
rating by Olivia Bergert
"I can’t say enough great things about Peter! He has been a pleasure to work with and is always helping me get the best insurance deal possible. He’s available when I call and immediately follows up with emails. You can’t get this level of attentiveness, communication, and just all around genuinely nice insurance agent anywhere else. Peter truly cares about his customers and he will take the time to make sure that you’re getting the best possible insurance at the best price. I called today on whim when I bought a new car and within minutes Peter got me an updated quote, temporary insurance cards, and an even better deal than before (which I didn’t think was possible!) Thanks Peter!!!"
We responded:
"Thank you so much for taking the time to share your experience with Peter! We truly appreciate your kind words and are thrilled to hear that he has been providing exceptional service to you. Peter takes great pride in ensuring that his clients receive the best insurance deals possible. His dedication to attentiveness, communication, and genuine care for his customers truly sets him apart. We are delighted to hear that he was able to assist you promptly when you called, providing an updated quote, temporary insurance cards, and an even better deal than before. Your satisfaction is Peter's top priority, and he will always go above and beyond to make sure you receive the best possible insurance at the best price. We are grateful to have Peter on our team, and we will make sure to pass along your appreciation to him. Thank you once again for your kind words and for choosing our services. If there is anything else we can assist you with, please don't hesitate to reach out."
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marva pinnock

July 25, 2024

5  out of  5
rating by marva pinnock
"Spoke with Jasmin today at Paul Roca’s office and she was extremely helpful. She was very informative and her customer service was excellent. Jasmin was very instrumental in helping me in my decision making."
We responded:
"Thank you so much for leaving us a 5-star review, Marva Pinnock! We are thrilled to hear about your positive experience speaking with Jasmin at Paul Roca's office. It's fantastic to know that Jasmin provided you with exceptional customer service and was able to offer valuable information to assist you in your decision-making process. We appreciate your recognition of Jasmin's efforts, and we'll be sure to pass along your kind words to her. Thank you for choosing our services, and we look forward to assisting you again in the future!"
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Hamehd Carvajal

July 25, 2024

5  out of  5
rating by Hamehd Carvajal
"Excellent treatment. The agent did every thing to help me out. Thanks"
We responded:
"Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had an excellent experience with our agent. Providing exceptional service and going above and beyond to assist our customers is our top priority. We truly appreciate your recognition and are always here to help. Thank you for choosing our services, and we look forward to serving you again in the future."
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Gloria Von Wiegand

July 25, 2024

5  out of  5
rating by Gloria Von Wiegand
"Mi visita fue muy positiva, todo el personal asertivo y colaborador, especialmente Jazmín. Gracias"
We responded:
"Thank you so much for leaving us a wonderful 5-star review on Google! We are thrilled to hear that your visit was a positive experience and that our staff, especially Jazmín, made a lasting impression on you. We greatly value assertiveness and collaboration within our team, as it allows us to provide the best possible service to our valued customers like yourself. We will make sure to pass on your kind words to Jazmín and the rest of our staff. Once again, thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future."
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Wayne Allan

July 17, 2024

5  out of  5
rating by Wayne Allan
"They are always helpful and supportive with a quick response time and great service!"
We responded:
"Thank you so much for your kind words and the 5-star review! We are thrilled to hear that our team has been helpful, supportive, and responsive. Providing excellent service is our top priority, and we are glad to know that we have met your expectations. If you ever need any further assistance, feel free to reach out to us. We appreciate your support!"
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Tanya teran

July 12, 2024

5  out of  5
rating by Tanya teran
"Thank you, jasmin and Peter, for all your help in settling me out with my car insurance’s you are both been professional . 100% recommended"
We responded:
"Thank you for your outstanding 5-star review! We are delighted to hear that Jasmin and Peter provided you with professional assistance in settling your car insurance. We pride ourselves on delivering excellent service to our valued customers, and it is gratifying to know that we met your expectations. Your recommendation means the world to us, and we are grateful for the trust you have placed in our State Farm office. If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us!"
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Peter Baez

July 10, 2024

5  out of  5
rating by Peter Baez
"Jasmin was able to communicate and help me with an ERS claim issued that appears on my records charged to State Farm for no apparent reason. Way to go Jasmin, thank you for your help."
We responded:
"Thank you for your fantastic 5-star review! We are thrilled to hear that Jasmin was able to effectively communicate with you and assist with resolving the ERS claim issue on your records. Our team takes pride in providing excellent customer service and ensuring that our customers' concerns are addressed promptly and accurately. We will make sure to pass along your kind words to Jasmin. Thank you for choosing our State Farm office, and please don't hesitate to reach out if you have any further questions or need assistance in the future."
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Brenda Diaz

July 9, 2024

5  out of  5
rating by Brenda Diaz
"Peter Baez muy atento el mejor agente de seguros de State Farm"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear that you found our State Farm insurance agent to be very attentive and the best. We strive to provide exceptional service and it's great to know that we've met your expectations. If you have any further questions or insurance needs, please don't hesitate to reach out. We appreciate your support!"
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Carol Adams

July 8, 2024

5  out of  5
rating by Carol Adams
"Jasmin was wonderful to help me with my Fema policy. She was super pleasant even though she had to spend quite a bit of time to solve it for me. Gotta say that she was lovely to deal with. I have used Paul Roca's State Farm office for years and they are the BEST."
We responded:
"Thank you for taking the time to leave us a 5-star review! We greatly appreciate your feedback and are delighted to hear about your positive experience with Jasmin at Paul Roca's State Farm office. We are proud to have a dedicated team that goes above and beyond to assist our clients. We value your continued support and look forward to serving you for many more years to come."
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Kaylea Duck

June 26, 2024

5  out of  5
rating by Kaylea Duck
"Rob is awesome and always makes the process quick and easy, would highly recommend!"
We responded:
"Thank you so much for your 5-star review! We greatly appreciate your kind words about Rob. It's fantastic to hear that he consistently provides quick and easy service. We're delighted that you would highly recommend him. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!"
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margaret M Rorick

June 26, 2024

5  out of  5
rating by margaret M Rorick
"Wonderful service top of the line staff, always available!"
We responded:
"Thank you so much for taking the time to leave us a 5-star review on Google! We are thrilled to hear that you had a wonderful experience with our service and found our staff to be top-notch. We strive to provide exceptional service and make ourselves available to assist our valued customers like you. Your kind words motivate us to continue delivering the best possible support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you once again for your glowing review. We truly appreciate your support."
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Tammy Hutchinson

June 4, 2024

5  out of  5
rating by Tammy Hutchinson
"This office handles all of our insurance needs-4 cars, life insurance and now our new homeowners policy and I will never go elsewhere. We are always treated with respectful friendly service and given the best possible rates and discounts by our agent Rob. He explains everything in detail without trying to sell us anything we don't need. Our calls and emails are always answered quickly. This office and Rob especially makes us feel valued and that is important to me. Thank you!"
We responded:
"🌟🌟🌟🌟🌟 Thank you, Tammy, for your fantastic review! 🤩🙌 We're thrilled to hear that our office has been able to handle all of your insurance needs, including your cars, life insurance, and new homeowners policy. It's wonderful to know that you'll never go elsewhere for your insurance needs. 😊 We're glad that you've consistently received respectful and friendly service from our team. 💯 Our agent Rob is dedicated to providing you with the best possible rates and discounts while ensuring that you fully understand all the details. It's great to hear that he never tries to sell you anything unnecessary. We understand the importance of timely communication, and we're delighted that your calls and emails are always answered quickly. 📞✉️ At our office, we strive to make every customer feel valued, and we're thrilled to know that we've been successful in making you feel that way. Thank you once again for your kind words and for choosing our office for your insurance needs. We truly appreciate your trust and loyalty. 🙏🏻😊"
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Paola Sheppard

June 3, 2024

5  out of  5
rating by Paola Sheppard
"Jasmin is very attentive and helpful. She follows up. Have been with this agency for decades and very happy with their service."
We responded:
"Thank you for taking the time to leave us a positive review! We greatly appreciate your kind words and your loyalty to our agency over the years. We are thrilled to hear that Jasmin has been attentive, helpful, and has consistently followed up with you. Providing excellent service is our top priority, and we are delighted to know that we have met your expectations. If you ever need any further assistance, please do not hesitate to reach out. Thank you again for your continued support!"
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Alex P

June 1, 2024

1  out of  5
rating by Alex P
"I called a few times before speaking to a Yoanna who was rude and then got transferred to a guy who reminded me of a car salesman and I didn't even want a quote anymore."
We responded:
"Thank you for taking the time to share your feedback. We deeply regret to hear about your experience and apologize for any inconvenience caused. It seems that there was a misunderstanding, as we strive to provide exceptional service to all our potential clients. We noticed that, unfortunately, we never had the opportunity to meet with you or fully understand your needs. Please know that your comments are taken seriously, and we will be addressing your concerns with our team to ensure this does not happen again. We would appreciate the chance to speak with you directly to make things right. Thank you once again for your feedback."
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Manoucheka Derival

May 31, 2024

5  out of  5
rating by Manoucheka Derival
"Shout out to Peter! Working with him has been amazing. His patience and thoroughness has made the process go so easily. Definitely redommend!"
We responded:
"Thank you so much for taking the time to leave us this wonderful review! We greatly appreciate your kind words and are thrilled to hear about your positive experience working with Peter. Peter is indeed an exceptional member of our team, and we are proud to have him on board. We couldn't agree more with your comments about his patience and thoroughness, as he consistently goes above and beyond to ensure our customers have a smooth and hassle-free experience. We are delighted that Peter's expertise made the process easy for you. Your recommendation means a lot to us, and we are grateful for your trust in our services. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are always here to help!"